護理人員工作滿意度量表之信效度測試
摘  要
   重視工作滿意度之主要目的在提昇護理人員之工作士氣,有融洽、高昂的工作士氣,護理服務的熱忱得以提昇,而藉由護理人員表達的服務,得以擁有一定的品質。本研究目的為建立中文版護理人員工作滿意度量表之信效度,期望由此結果發展測量護理人員工作滿意度之量表。研究對象以某醫學中心護理人員為母群體,採分層系統抽樣方式,共抽取408位護理人員進行調查,回收完整有效問卷為348份(佔85.3%)。研究工具為護理人員工作滿意度量表。資料統計使用因素分析,研究結果得:護理人員工作滿意度量表,可萃取出五類因素,即「互動」、「專業的參與」、「工作酬勞」、「工作環境的掌握」、與「排班」等,共解釋57.93%之變異量。此研究結果可提供行政單位作為施政之參考,並建議設法建立諮詢管道,以妥善發揮護理能力,激發成就感,增加滿意度,進而提昇照顧及服務品質,滿足顧客的希望。
關鍵詞:護理工作滿意度、因素分析
 

The Reliability and Validity of the Nurses' Job Satisfaction Scale
ABSTRACT
     Understanding the nurses' job satisfaction is vital in the nursing profession. The purpose of this study is to build up a reliable and valid instrument to measure the job satisfaction among nurses in Taiwan. A stratified systematically method was used to randomly select 408 nurses from a medical center. 348 nurses were completed. A modified nurse' job satisfaction scale was used. Factor analysis was performed for data analysis. The important findings were as follows: Five factors were extracted and named from MMSS, including interaction, professional participation, extrinsic rewards, control over work environment and schedule arrangement. These factors accounted for 57.93% of the total variance. Results of this study provided a basis for monitoring nurses' job satisfaction, offering opportunities to increase their self-achievement and job satisfaction, then elevating the quality of care.
Keywords : nurses' job satisfaction, factor analysis